Adobe Report: Agentic AI Readiness Gap Widens

A new Adobe report reveals a significant gap between organizations' ambition for agentic AI and their actual readiness to implement it. While many want autonomous AI, most lack the necessary data, governance, and measurement foundations. Organizations are increasingly excited about agentic AI, but they're missing the infrastructure needed for large-scale deployment. This research, based on surveys of 3,000 executives and practitioners and 4,000 customers, shows a widening gap between AI ambition and operational readiness. Executives prioritize personalization and customer satisfaction, with 61% identifying personalized experiences as a top AI goal. While 89% of organizations have cloud technology for generative AI, only 51% have comparable infrastructure for agentic AI. This means investments in governance, training, and data platforms are lagging. More than half of respondents, 52%, struggle to demonstrate measurable returns from AI using customer experience metrics. The bottom line is that customer expectations are rising faster than organizations can build the systems to support AI-powered experiences.