Agentic AI: Building Intelligence Layer for Infrastructure - EY

Organizations aiming to get the most from agentic AI need to set a clear ambition for how intelligence operates across their business. This means aligning investment, governance, and technology choices. Effective integration happens in stages, moving from connected insight to coordinated intelligence, and finally to adaptive intelligence. As this progresses, AI agents will inform, then recommend, then act with approval, and eventually act as human audits. There are also cross-industry actions for all stakeholders to consider. These include setting a clear long-term ambition, making new systems agent-ready by design, and treating data as a strategic asset. Other key steps are deploying over existing workflows, investing in semantic interoperability, building governance in parallel, and investing in professional capability. Following these actions can help move from interest in agentic AI to actual implementation.