Agentic AI: Enterprises Must Redesign Processes to Scale

Tech leaders say agentic AI will scale only if enterprises redesign processes. This was a key takeaway from the ETCIO Annual Conclave 2026. Here's the thing: companies need to move beyond simple AI pilots. This means fixing workflows, defining clear outcomes, and building strong governance for autonomous systems. What's interesting is that as AI takes on more autonomous actions, balancing speed, trust, and operational control becomes crucial. For example, one system can draft customer responses while another validates them. Leaders like Viral Davda from BSE emphasize starting AI deployments with measurable goals. He notes BSE’s AI platform cut listing application processing from 30-45 days to just 1-3 days. Himanshu Pant of Adani Group adds that you can't scale agentic AI on broken workflows. He says if processes aren't right, AI will only accelerate errors. The bottom line: enterprises must rethink processes and governance, not just treat AI as another automation tool, to truly leverage these advanced systems.