Agentic AI in Healthcare: PwC & AWS Transform Care

Healthcare providers are facing significant pressure from rising demand, workforce shortages, and increasing regulations. Now, agentic AI is emerging as a way to transform how care is delivered. What's interesting is that this new phase of AI can execute multi-step workflows, operate across different systems, and deliver measurable outcomes within regulated environments. Leading providers are moving from small pilot programs to full production, aiming for holistic transformation rather than just incremental automation. This shift involves embedding enterprise-grade AI capabilities directly into healthcare workflows, with governance and human oversight built in. Agentic AI systems can understand context, make decisions, and perform tasks like retrieving patient data, generating clinical summaries, or managing entire workflows. For example, AI agents can streamline patient access by handling scheduling and verification, or assist clinical workflows by preparing patient context and automating documentation. This helps staff focus on higher-value interactions and allows clinicians to spend more time with patients. The bottom line is that this technology could fundamentally change how work gets done in healthcare.