Agentic AI Scaling: Deloitte's Guide to Enterprise Ops

A new white paper from Harvard Business Review Analytic Services offers guidance for scaling Agentic AI operations. It highlights that unlocking value from Agentic AI requires more than just technology. Organizations need a strategic operating model shift, governance, a new economic model, and strong delivery capability. Agentic AI is changing enterprise operations, but many find it hard to scale from small pilots to fully integrated systems. Next-generation managed service providers, or Operate service providers, can help guide the deployment and management of Agentic AI. They assist with challenges like cost management, governance, and aligning AI with human judgment. This paper provides a new perspective on the long-term management of this disruptive technology. It can help accelerate Agentic AI operations for businesses.