Agentic AI: Unlocking Enterprise Value with EY's Framework

Agentic AI can help businesses unlock value at scale through a seven-layer framework. This framework starts with a strong infrastructure layer, including scalable cloud and cybersecurity. Enterprise systems of record then manage transactional integrity. What's interesting is the intelligence and context layer, which is crucial but often missing. This layer creates shared meaning through semantic models and knowledge graphs, allowing AI agents to act coherently across functions. Above this, the agent and orchestration layer coordinates workflows and decisions. The governance, trust, and control layer ensures continuous oversight with embedded guardrails. The workflow and decision layer dictates how decisions are executed, keeping humans involved for judgment and ethics. Finally, the business outcome layer shows how AI optimizes strategic objectives like growth and cash flow. This framework helps businesses measure AI's impact on enterprise performance.