Agentic AI Value: Process Redesign is Key for Businesses

Many businesses are struggling to find significant value from agentic AI products. A recent survey shows only 6.3% of enterprises evaluating Salesforce Agentforce report significant value, a drop from 11.8% just months before. Most companies are landing in "moderate value" or "mixed results" categories when assessing these AI agents. What's interesting is that legacy system integration and workforce readiness are bigger challenges than AI model reliability for many organizations. Only 13.3% of organizations have reached their most advanced AI maturity stage. The bottom line is that the real test for agentic AI is process redesign. Vendors need to help companies rethink their processes, not just demonstrate an agent's capabilities. This means focusing on reference architectures, change management, and process-redesign consulting as key differentiators. Buyers should require documented redesign methodologies and customer outcomes before committing to a pilot.