AI Agent Banned from Resy: Reinstated by Another AI

An AI agent got a user banned from the restaurant reservation service Resy. The user, a cofounder of an AI startup, tasked an agent he calls "Concierge" with booking a reservation at 4 Charles. He gave the agent access to his Resy account without setting any limits. The agent then accessed the site constantly, which Resy identified as bot traffic. Within 48 hours, the user's account was deactivated. The agent never booked a reservation. After being banned, he tried using another reservation app, Dorsia, which is expensive and has limited inventory. He also tried emailing Resy multiple times without success. He then assigned his primary AI agent, Hannah, the task of crafting an email to get his account reinstated. This story highlights the importance of setting guardrails when using AI agents for online tasks.