Alipay's AI Upgrade: Agentic AI to Transform Super App

2h ago·0:00 listen·Source: PYMNTS.com

Summary

Alipay is planning a major upgrade to its super app, focusing on agentic artificial intelligence. Users will soon be able to ask an AI assistant to order food, book rides, and manage money. This move intensifies Alipay's competition with rival WeChat, which is also testing an AI agent prototype. Both apps are widely used in China for daily tasks like paying bills and booking travel, with each having over a billion users. This trend highlights a broader industry shift towards agentic tools for convenience. Agentic AI is scaling towards a digital commerce space where AI agents will purchase items for people, potentially reducing human interaction with storefronts and transforming commerce infrastructure. This could shift power in commerce from storefronts to the decision layer. The key challenge lies in trusting AI to make spending decisions. This development could change how we interact with mobile apps and make purchases.

Read the full article on PYMNTS.com

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