Backbase Acquires Kasisto: AI Banking Gets Smarter

Backbase has acquired Kasisto, an agentic AI platform provider for financial institutions. This move integrates Kasisto's platform, financial services intelligence, and New York team into Backbase's AI-native Banking OS. The acquisition aims to build what Backbase calls the Unified Frontline, where customers, employees, and AI agents work together with shared context. Kasisto's system uses a newer form of AI designed to interpret context, make decisions, and function within banking compliance rules. This technology will allow banks to deploy AI agents that manage customer requests from start to finish across digital channels like chat, messaging, and voice. These tools can support tasks such as gathering evidence, checking eligibility, and completing customer requests. The combined agentic banking suite is available immediately through the Banking OS for customers. This development means banks could offer more intelligent and efficient customer service.