BofA: ServiceNow a Buy, AI 'Control Tower' Potential

Bank of America has reinstated its Buy rating for ServiceNow, setting a $130 price target. The firm sees ServiceNow as uniquely positioned to benefit from the agentic AI era. What's interesting is that Bank of America believes ServiceNow's workflow platform can act as a "control tower" for autonomous agents across IT, employee, and customer operations. This positions ServiceNow as a beneficiary of AI disruption, rather than a victim. The company's stock has faced a challenging period, falling 36% year to date through May 15. The bottom line is this rating suggests ServiceNow could play a key role in integrating AI into enterprise workflows.