Capita FDO: Turning AI Investments into Measurable Value

Capita has launched a new operating model called the Forward Deployed Orchestrator, or FDO. This model helps organizations turn their AI investments into measurable operational results, particularly in the middle and back office. Here's the thing: while AI tools can be deployed quickly, making them work safely and at scale in regulated environments is a significant challenge. Many organizations struggle to scale AI beyond pilot programs, citing weak governance and unclear value. One study found that about 95% of organizations see no measurable business impact from generative AI. The FDO is an AI-fluent process and change expert embedded directly within a client's operations. This expert runs the AI-enabled process in a live environment, continuously improving performance and driving adoption. The FDO ensures sustained results by optimizing performance and identifying new opportunities. Capita believes this model sets a new standard for deploying agentic AI in regulated environments by focusing on operation and ownership, rather than just building and exiting. This approach addresses a growing governance gap as AI deployment accelerates, ensuring human oversight and continuous management.