Capita's FDO: Scaling AI for Measurable Business Value

Capita has launched a new operating model called the Forward Deployed Orchestrator, or FDO. This model helps organizations turn their AI investments into measurable results, especially in the middle and back office. Here's the thing: while agentic AI tools can be deployed quickly, making them work safely and reliably at scale in regulated environments is challenging. The FDO addresses this by helping clients run AI-enabled processes effectively after they go live. The FDO is an AI-fluent expert embedded directly within a client's operations. This expert continuously improves performance and is accountable for clear, measurable outcomes. This includes driving adoption of the new AI-driven processes and optimizing performance across combined human and AI workforces. What's interesting is that this model aims to ensure human oversight on critical decisions and clear auditability as AI systems evolve. This matters because many organizations struggle to scale AI beyond initial pilots, often due to weak governance and unclear value.