Chatbase Voice: AI Merges Phone & Chat Support

Chatbase has launched Chatbase Voice, integrating AI voice support into its existing chat agent platform. This means businesses can now manage both chat and phone support through a single system. The new voice agent uses the same knowledge base and human-escalation logic as the chat agent. It integrates with Twilio for inbound calls and can pull invoices through Stripe, check order status in Shopify, or create Zendesk tickets. Chatbase claims this offers 24/7 phone coverage in over 95 languages without needing more staff. The company states the average human call costs $12-$13, while Chatbase Voice costs a fraction of that. What's interesting is that customers get consistent answers whether they use chat or phone, as both channels run on the same AI agent. This matters because it could lead to more efficient and cost-effective customer support for businesses.