Comarch User Group: Agentic AI for Telecom Growth & Efficiency

The European telecommunications market faces slow growth, projected at just 2% to 3% by 2029. This means operators are rethinking their strategies beyond traditional consumer cellular services. What's interesting is the industry is now moving towards broader communication ecosystems. This includes mission-critical networks, satellite infrastructure, and massive IoT deployments. These challenges were a major topic at the recent Comarch User Group, which hosted over 700 partners from 53 countries. Economic pressures are pushing for high investment in technology. For example, China is allocating 25% of its GDP to infrastructure and tech. This competitive environment demands new approaches, as traditional efficiency methods are no longer enough. Communication Service Providers need to boost productivity by quickly adopting new technologies like Agentic AI. Here's the thing: up to 40% of network outages are due to human error, and 88% of digital transformations fail to meet their goals. Agentic AI aims to address this by allowing systems to take on more responsibility. Client case studies show that intent-based actions can cut Network Operations Center costs by 30% to 40% and speed up Mean Time to Repair by 10% to 20%. The bottom line is that while advanced AI offers significant benefits, only 6% of Communication Service Providers currently have the data streaming abilities needed to fully utilize these models. This highlights a critical need for technological readiness across the industry.