DELTA AI Assistant Cuts Support Wait Times 30-Fold

DELTA has opened its AI assistant to all users, significantly cutting support wait times. This AI tool is now available within the DELTA combat system, helping users find answers to common questions directly. What's interesting is that the assistant has reduced support requests through the web widget by about 27%. The response wait time has also been cut by thirtyfold. The AI assistant operates in a secure environment, using only designated knowledge sources. It provides relevant instructions, like how to plot a route in DELTA, with step-by-step guidance. This means users don't have to search through documentation or contact support. Here's the thing: The tool underwent pilot testing with representatives of Ukraine's Defense Forces, and their feedback helped improve its responses. The launch of this AI assistant is part of DELTA's strategy to expand artificial intelligence in support of security and defense forces. The bottom line: This helps users learn DELTA's capabilities faster, reduces information search time, and allows them to carry out tasks more efficiently.