DXC Launches Agentic AI Workplace Services for IT Support

DXC Technology has launched a new offering called DXC Workplace Services. This service aims to boost employee productivity and IT support using Agentic AI and automation. What's interesting is it uses DXC OASIS, an orchestration platform, to integrate human expertise with AI agents. This helps automate workflows across existing workplace technology. DXC says many organizations struggle with fragmented tools and disconnected workflows. This new service is designed to connect these environments and offer more proactive support. Employees can get support through their preferred channels like email, chat, or voice. AI agents and DXC specialists will guide them through problems and complete tasks. The goal is to resolve IT issues before they cause disruption. The service focuses on designing around existing employee workflows, orchestrating current platforms, and combining AI with DXC expertise. DXC claims this service can cut operational complexity by 40% and service desk calls by 60%. They also state 50% of device issues can be resolved proactively. This could return over 15 hours of productivity to each employee every month. The bottom line: this new service aims to streamline IT and improve employee experience by using AI and automation within existing technology environments.