G2A's AI Dave: 14,400 Tickets Resolved in 63 Days

An AI-powered tool called Dave has resolved 14,400 support tickets in just 63 days. This new tool helps sellers manage demand spikes, especially during big video game releases. Dave operates 24/7 across 180 countries and has reduced the number of tickets sent to human support teams by 30%. It handles about 10,000 conversations globally each week. What's interesting is that Dave connects directly to a seller's transaction history, allowing for instant verification of payments and policies. This direct connection helps resolve issues immediately. In its first 63 days, Dave achieved 93.8% routing accuracy and received a user satisfaction score of 4.16 out of 5. Its responses also have an average quality score of 91.2%. The bottom line is this technology is making customer support much more efficient for sellers.