Genpact's Agentic AI: Transforming Core Business Operations

Genpact is transforming its business by focusing on agentic AI within core corporate operations. CEO Balkrishan Kalra believes the company's decades of experience in finance, procurement, and supply chain give it a unique advantage. Genpact is not just betting on bigger AI models. Instead, it emphasizes process intelligence, understanding how decisions and tasks flow through a business. This approach, called agentic operations, uses AI agents to execute tasks while human experts handle exceptions and train models. The company is already applying this strategy in areas like accounts payable and insurance operations. Kalra argues that Genpact's deep operational knowledge, or "context-rich process intelligence," is key to making AI models useful in real-world workflows. This focus on the "last mile" of exceptions and judgment calls sets Genpact apart in a crowded AI market. This could mean more efficient and smarter operations for many large companies.