IBM & ServiceNow Partner: Scaling Agentic AI for Business

IBM is deepening its exploration of Agentic AI through an expanded partnership with AI software company ServiceNow. The collaboration aims to address gaps in AI-ready data and update how businesses apply this information. Here's the thing: IBM is using ServiceNow's platform to tackle these issues. Raj Datta from IBM explains that scaling AI requires rethinking systems, data, and governance. John Aisien from ServiceNow adds that while many companies want to deploy Agentic AI, they lack the foundation to do so at scale. What's interesting is that both companies are working to revitalize aging systems and extend ServiceNow Workflow Data Fabric with IBM’s enterprise data capabilities. Their focus areas include application modernization, enterprise data governance, and autonomous infrastructure operations. This will help companies bring older applications into the AI era without starting over. The bottom line: This partnership helps businesses move from AI ambition to real, scalable outcomes by providing the tools and platform needed for widespread AI adoption.