InLife Launches Ella: AI Assistant for Policy Management

InLife has launched an AI-powered virtual assistant named Ella. This new tool is available on both the InLife website and the InLife App. Ella helps customers manage their life insurance policies. Users can get answers about premium due dates, fund values, coverage, and beneficiary details. This makes policy management more convenient for customers. InLife, the largest Filipino life insurer, aims to simplify insurance with this digital enhancement. The company states that customers increasingly prefer digital channels for financial services. Ella provides a way to access information quickly and conveniently, without traditional office hours. This update reflects InLife's commitment to a simpler, more customer-centered insurance experience. It offers an alternative to calling a hotline or sending an email. This means policyholders can access important information whenever and wherever they need it.