Konecta's Kolibri: Agentic AI for Enterprise Production

Konecta has launched Kolibri, an agentic AI orchestration platform. This new platform draws on 25 years of customer experience expertise and over one million daily customer resolutions. What's interesting is Kolibri offers pre-built, sector-specific workflows and governance, with a library of use cases described as up to 80% pre-built. It targets complex, regulated sectors like banking, telecommunications, and energy. Konecta highlights a certified AI management framework with observability, audit trails, and cybersecurity controls. The platform is designed as an orchestration layer, connecting customer data, enterprise systems, communication channels, AI agents, and human experts. Kolibri supports end-to-end automation, allowing agents to respond, update records, process transactions, and complete workflows, while logging every decision for auditability. It also features an open architecture that integrates with CRM and CCaaS platforms. This matters because it aims to help enterprises move beyond pilot programs towards full production deployments of AI.