KPMG Pulls AI Report: Hallucinations & Inaccurate Claims

KPMG has withdrawn a report on agentic artificial intelligence due to inaccuracies. Researchers found errors, prompting organizations named in the publication to challenge claims about their use of the technology. The report, titled "Redefining Excellence in the Age of Agentic AI," examined how organizations were allegedly using AI agents. However, a review by GPTZero found multiple errors, including questionable citations and case studies that appeared to contain AI-generated hallucinations. The Financial Times verified these findings. KPMG removed the report and launched an internal review. A company spokesperson stated that KPMG International takes content accuracy seriously and is reviewing the circumstances. Employees are expected to follow the firm's AI guidelines, which include human oversight and source verification. The report claimed UBS integrated AI agents into investment advisory, risk management, and compliance. It also stated Swiss Federal Railways used AI agents for journey planning, Transport for London deployed them to predict congestion, and NHS Greater Manchester used the technology for patient information and referrals. However, these organizations rejected the claims. UBS called them "factually incorrect." Swiss Federal Railways said its AI usage description was inaccurate. Transport for London characterized the claims as misleading. NHS Greater Manchester also stated the description of its.