Neuralwerx: AI-Powered IT Help Desk & Security Platform

Framewerx has launched Neuralwerx, an AI-powered IT help desk and security platform. This new platform aims to help businesses streamline support, speed up ticket resolution, and boost cybersecurity. Neuralwerx combines AI-driven service desk features with a full security system. Since January 2026, it has resolved customer tickets with a median first response time of 3.6 minutes and a median resolution time of 6 minutes. The CEO of Framewerx, Dan Reid, stated that 92% of tickets are resolved within 15 minutes, with 71% initiated instantly. This year, Neuralwerx has supported nearly 2,000 endpoints and resolved over 1,000 tickets, with AI handling more than 50% of reactive issues without human help. This platform could make high-quality managed IT services more accessible for businesses.