OCBC's HELIOS AI: Halving Wealth Client Onboarding Time

Bank of Singapore is rolling out a new agentic AI platform called HELIOS. This platform aims to cut the time it takes to open new accounts for wealth clients. The process will now take 15 business days, down from more than 30. Here's the thing: HELIOS streamlines due diligence by gathering key data, information, and credit risk profiles. Over 100 relationship managers, about 25% of the total, have already started using it in Singapore, Hong Kong, and Dubai offices. Roughly 50 clients have been fully onboarded through the platform. The bottom line: The bank expects the full rollout across Bank of Singapore by the third quarter of this year. It will then extend to OCBC's Premier Private Client segment by year-end. This move highlights a growing trend among banks to integrate AI into their client services.