OpenAI Presence: Automating Business with AI Agents

OpenAI is launching a new product called OpenAI Presence. This offering helps companies run AI agents by connecting them to internal data, software, and workflows. It's designed to automate tasks like customer support, sales, fixing billing issues, and resolving IT requests. The service includes features for testing agents, with simulations, guardrails, and human review. Once launched, OpenAI's Codex tool can investigate issues and suggest updates. Presence also comes with AI-powered voice and chat technology. OpenAI is making the service available to corporate customers on a case-by-case basis. They are already using it for their own English-speaking AI phone support. This move helps OpenAI expand beyond selling just AI models and into the corporate software market. This matters because it shows how AI companies are evolving to offer complete business solutions, not just foundational models.