Pega Infinity '26: AI Agent Orchestration & New Pricing

Pega has expanded its AI platform with new agent orchestration, development tools, and a different pricing model. These updates aim to help businesses use AI agents in important processes while managing governance, reliability, and costs. What's interesting is these changes are part of the Pega Infinity ’26 release, expected in the third quarter. A company officer called it their most ambitious product release in over a decade. Pega is addressing concerns about the cost of large language model-based AI. They want to help organizations move beyond small projects and use AI agents widely without creating operational, compliance, or financial risks. They note that unchecked AI agents can use many "tokens" without providing real business value. Tokens are data building blocks AI models process. The new updates also include expanded support for the Model Context Protocol. This allows third-party AI agents, like those from Anthropic, Google, OpenAI, and Amazon, to use Pega workflows while following company rules. Pega is promoting a "predictable AI" approach to avoid inconsistent results and high costs from AI models. The bottom line is Pega is trying to make AI use more predictable and cost-effective for large organizations.