Quiq Voice Assist: Agentic AI for Live Calls Launched

Quiq has launched Voice Assist, a new capability extending its AI Assistants to live voice calls. This new tool provides human agents with real-time, adaptive guidance during conversations. Here's the thing: Voice Assist can also act on the agent's behalf. It can send tracking links, order details, or gift vouchers directly within the existing conversation thread, all while the agent remains on the line with the customer. This goes beyond typical agent assist tools that only offer suggestions. What's interesting is that this adaptive guidance uses the same Process Guides, knowledge sources, and Verified Intelligence guardrails as Quiq's digital AI Assistants. Every suggestion is verified before the AI acts. The bottom line is that Voice Assist closes the gap between advice and action, potentially leading to a 20% decrease in human agent conversation time, as seen with Quiq's digital channels. This innovation aims to streamline customer interactions and improve agent efficiency.