RingCentral: AI-Native Dev Amplifies Engineers, Accelerates Products

RingCentral is using AI tools like ChatGPT Work and Codex to build products faster and centralize operational intelligence. The company, which generates over $2.6 billion in annual revenue, is embracing AI-native ways of working. Here's the thing: RingCentral gave every employee access to ChatGPT Work and Codex, allowing anyone to build transformative products, regardless of their engineering experience. They even held an AI-Native Challenge where participants created complete, end-to-end projects. What's interesting is that thousands of employees, including non-technical staff and executives, delivered functioning projects. This approach helps RingCentral accelerate the development of its own AI-powered products, like the AI Receptionist, AI Virtual Assistant, and AI Conversation Expert. The bottom line: AI-native development amplifies engineers and accelerates the entire development cycle, with humans guiding product requirements and making key decisions. This matters because it shows how companies are using AI to innovate and improve their internal processes.