RingCentral AIR Pro: Agentic AI Redefines Contact Centers

RingCentral has expanded its AIR Pro offering to include agentic AI capabilities across its customer engagement products. This means new features like automated outbound calling, live screen monitoring, and AI-powered analytics are now available. What's interesting is this moves away from isolated AI tests toward integrated, workflow-focused automation. Enterprise surveys show strong demand for AI in customer experience, with 56% of respondents citing it as the top GenAI use case. Many buyers, about 38.8%, expect GenAI through agents that automate specific tasks. RingCentral also announced features like WhatsApp Voice integration and RingWEM, a workforce management suite. These features are currently in beta, with general availability expected in the second half of 2026. This signals RingCentral's plan to combine contact center functions and automate both agent and supervisor tasks. This integrated approach to AI in the contact center could change how businesses manage customer interactions.