Salesforce: Enterprise AI Agent Use Triples in 14 Months

The number of artificial intelligence agents used by businesses has nearly tripled in 14 months. This is according to an analysis by Salesforce. What's interesting is companies are moving AI beyond chatbots and into core business processes. Salesforce found businesses created agents within an average of two days after provisioning. The time needed to start creating agents dropped by 53% during the study period. The volume of tasks completed by these agents grew at a compound monthly rate of 15%. Consumer-facing industries often deployed agents for specific tasks. Manufacturing, financial services, healthcare, and the public sector used agents for more complex, cross-functional processes. For instance, retail agents used nine skills during peak shopping times, a 350% increase. Across all industries, the average agent could use six skills, up from two at the beginning of 2025. These skills include summarizing information and updating records. Employees also interacted with AI agents 300% more frequently per week. The bottom line: AI agents are rapidly becoming more sophisticated and integrated into daily business operations across various sectors.