Samadhan Didi: AI Chatbot for Online Grievance Filing

The Centre has launched an AI-enabled chatbot called 'Samadhan Didi' to help citizens file grievances online. This new tool allows people to lodge complaints in their own language, simply by speaking. What's interesting is that the chatbot understands the concern, asks clarifying questions, and then automatically identifies the correct ministry or department. It then files the grievance with the appropriate authority. This aims to make the process simpler and more accessible. The Department of Administrative Reforms and Public Grievances developed 'Samadhan Didi' with Bhashini, an AI-powered tool. The Union Minister of State for Personnel, Jitendra Singh, called it a "democratisation of the public grievance mechanism." The bottom line is this new chatbot could make it much easier for you to address issues with government departments.