ServiceNow Knowledge 2026: Agentic AI "From Concept to Movement

Agentic AI has transformed from a concept into a movement, according to ServiceNow President Amit Zavery. He spoke at the company's Knowledge event in Las Vegas. This type of AI can self-learn and function without human involvement. It is also ready to handle repetitive administrative tasks. ServiceNow CEO Bill McDermott and President Amit Zavery highlighted the progress of AI agents on their platform. Terence Chesire, ServiceNow's group vice-president of CRM, sees these advancements as their biggest yet. He says the power of AI is making it easier for people to interact with computers in a business context. This helps customers get the products and support they need. Understanding these developments can help businesses prepare for the future of work.