ServiceNow Otto: AI Platform for Business Automation

ServiceNow just unveiled a major new AI platform called "Otto" and a suite of AI tools. They want to become the "AI agent of agents" for businesses. Here's the thing: Otto combines conversational AI, automated workflows, and enterprise search into one interface. This means employees can finish tasks across different systems without switching tools. What's interesting is that ServiceNow says their own internal use of this tech handles over 90% of employee IT requests, resolving them 99% faster than human agents. They also expanded their "AI Control Tower" for better AI governance and added new identity management with Veza. The bottom line: ServiceNow is pushing hard into AI, aiming for over $30 billion in subscription revenue by 2030, with AI driving 30% of that growth. This could change how many companies operate daily.