Titan Brands: AI Transforms Hospitality Operations

Titan Brands Hospitality Group is now using artificial intelligence across its core operations. The Las Vegas-based hospitality operator partnered with AgenticFlo for this initiative. This move is part of Titan Brands' digital transformation strategy, focusing on operational innovation and guest engagement. The AI technology is designed specifically for the demands of the hospitality industry. It acts as an operational assistant to streamline workflows and improve efficiency. Marko Greisen, CEO of Titan Brands, leads this initiative. He brings over 30 years in hospitality and more than two decades in technology to the project. Initial deployments at Hussong's Mexican Cantina and other Titan Brands concepts handle guest inquiries, reservation requests, and workforce coordination. For example, one system centralizes employee scheduling and communications. In its first three months at Hussong's Mexican Cantina, the AI system managed over 680 calls and nearly 80 workforce interactions in both English and Spanish. It also captured over 50 missed calls as messages and identified nearly 50 catering leads. These results show how AI can help hospitality operators improve visibility and responsiveness.