AskNicely AI: Automate Reviews, Boost Online Visibility

AskNicely has launched a new AI tool called Review Routing Agent. This tool automates the entire process of requesting and routing customer reviews. It helps multi-location service businesses direct customer reviews to various platforms like Google, Yelp, or Facebook. The system can balance review volume across these different sites. This means businesses can ensure their online reputation is strong on all platforms where buyers are looking. The agent works within AskNicely's existing survey flow, asking for reviews immediately after customer feedback. This increases conversion from satisfied customers to public reviews. One large North American shoe retailer saw their Trustpilot rating improve significantly after adopting AskNicely, and Google review volume increased by 161%. The bottom line: This tool aims to make businesses more visible online by simplifying how they gather and manage customer reviews.