Gainsight Unveils Agentic AI Stack & Studio for CX

Gainsight is expanding its offerings with a new "Agentic" stack and services. This includes AINS, a new business service combining agentic and human services for outsourced retention. Customers can now use prebuilt agents or create their own using the new Agentic Studio, along with expanded MCP and CLI features. These agents are designed to process tasks more efficiently within Gainsight's customer success platform. Gainsight CEO Chuck Ganapathi notes that the market often presents a false choice between building AI from scratch or buying generic agents. Gainsight aims to provide a foundation that handles routine tasks, allowing customers to focus on unique agentic workflows. The Gainsight Agent Studio will enable customers to design and customize digital agents using natural language prompts. For example, users can create constantly updating success plans. This Studio will be powered by Claude and is currently accepting early interest forms. The Agent Studio will leverage Gainsight’s Model Context Protocol service, which connects live customer intelligence to AI tools like ChatGPT. This allows for the creation of AI features using data from various platforms. This development aims to give customers more control over managing their entire customer ecosystem.