Mills Review: AI Agent Compliance for Motor Finance

New recommendations suggest that dealers and lenders may need AI agent compliance for motor finance. This comes from the Mills Review, which looks at how AI could change retail financial services. Specifically, a second level of AI might be required to oversee AI agents used in regulated activities. This oversight AI would ideally use separate technology. If it flags an issue in real time, a "kill switch" would end the conversation and pass the customer to a human expert. This system would also independently score interactions and alert a senior manager to problems. All AI activity would need to be recorded and monitored. The Mills Review also recommends the regulator eventually build its own "agentic supervisory model." While there are concerns about different interpretations of existing consumer credit rules, experts believe these recommendations are a welcome step for guiding AI use in motor finance. This matters because it could change how AI is regulated and used in financial services.