TD's Agentic AI: Mortgage & HELOC Automation in Minutes

TD Bank Group has launched its first agentic AI model. This new autonomous AI will automate and streamline the application process for mortgages and Home Equity Lines of Credit. What's interesting is this agentic AI model is designed to complete tasks with minimal human intervention. It automates the pre-adjudication process by generating application summary memos for underwriters. This process now takes minutes instead of hours. The AI works by classifying client documents, extracting key information, calculating income, and validating figures against policy requirements. It also performs consent checks and searches for discrepancies before creating a summary. Early results show this reduces the process from an average of 15 hours to less than three minutes. This also improves accuracy, which reduces risk and unit cost. The bottom line is TD aims to use this technology to deliver faster, simpler, and more personalized banking experiences for clients.