transcosmos: AI-powered trans-DX Plus for Support Launched

Transcosmos has evolved its customer experience platform into trans-DX Plus for Support, now featuring new AI agent capabilities. This platform aims to enhance customer experience across touchpoints while optimizing operational costs. What's interesting is that the company plans to deploy this upgraded platform to 200 companies by the end of the current fiscal year. The new platform incorporates autonomous AI agents, designed for effortless customer interactions, and offers Human x AI hybrid operations. It combines vottia’s latest AI agent technologies, including multi-LLM functionality, with transcosmos's extensive knowledge. Client case studies show significant improvements. For instance, replacing a voice bot with a voice AI agent for repair-service inquiries boosted the self-service resolution rate from about 19% to 52%. This indicates the platform can help address key operational challenges and strengthen customer loyalty.