Woolworths AI: Agentic Judges Vet Every Olive Response

Woolworths is upgrading its customer service with new "agentic" systems. The retailer is transforming its Mandy assistant and has already enhanced Olive, its shopper-facing assistant. Olive, which now uses `Gemini Enterprise for CX`, handles over 70 percent of contact-center interactions. What's interesting is Woolworths built eight proprietary "agentic judges" to vet every Olive response before it reaches a customer. These judges include a "number cruncher" for math claims and a "product detective" for compliance. Woolworths executives say these judges are crucial for scaling agentic solutions. This shows how major retailers are building trust and safety into advanced AI systems.